Refund Policy – OnlineSeedsCart.in

At OnlineSeedsCart.in, we want you to be completely satisfied with your shopping experience. If you are not happy with your purchase, please read our Refund Policy carefully to know your rights and the steps you need to take.

1. Eligibility for Refunds

We offer refunds in the following cases:

• Damaged or defective products: If you receive products that are physically damaged, expired, or defective.

• Wrong items shipped: If the products delivered to you are different from what you ordered.

• Products missing from order: If any item(s) mentioned in your order are missing in the package.

• Order not delivered: If your order is undelivered due to courier issues and returned to us.

2. Reporting and Time Frame

• To request a refund, please contact us within 48 hours of delivery.

• You should provide your order number, a description of the issue, and clear photos of the damaged or wrong products.

• For undelivered orders, you can contact us as soon as you receive the courier status or notification.

3. Refund Process

• Once your request is received and approved, we will process your refund within 5–7 working days.

• Refunds will be made to your original payment method (credit/debit card, UPI, wallet, or bank account) as per your transaction.

• In some cases, we may offer product replacement or store credit as an alternative—based on your preference.

4. Non-Refundable Items

• Seeds, bulbs, and live plants that have been used, sown, or opened from their original packaging.

• Products returned without original packaging or after the eligible time frame.

• Orders with no valid reason for return or refund (e.g., the customer changed their mind after delivery).

• Bulk, wholesale, or customized orders, except if damaged or defective.

5. Cancellation Refunds

• Orders cancelled before dispatch will be refunded in full within 5–7 working days to the original payment method.

• Orders once shipped cannot be cancelled and are not eligible for a refund unless they meet the criteria above.

6. How to Claim a Refund

To claim a refund, please follow these steps:

1. Write to us at [your support email] or call [your customer care number].

2. Share your order details, problem description, and images (if applicable).

3. Our support team will check your request and guide you through the next steps.

7. Customer Support

• Our team is always ready to resolve your concerns quickly and fairly.

• If you have questions about our policy or the refund process, please contact us using the details below:

  • Email: onlineseedscart@gmail.com

  • Phone: 

Our Promise:
We value your trust and aim for 100% customer satisfaction. Your money and your garden are safe with us!